Implement These 3 Tips to Improve Communication Within Your Team

Your street sweeping or paving business should be like a well-oiled machine. All segments of the company — from the front office to those out in the field — should work in tandem, resulting in a smooth and effective operation.
However, to reach peak performance, the communication within your company has to be clear, simple, and productive. In an industry with many crucial details impacting both the public and private spheres, it’s critical that you have an effective communication dynamic amongst your team members.

Maybe you feel communication is a weak point in your business, or perhaps you’re proud of your interaction with employees. Wherever your enterprise lands, here are three tips to improve communication within your street sweeping or paving team.

1. Ditch Texting and Opt for Audio Messages

We live in an odd time when it comes to cell phone communication. After all, mobile phones are seldom used for calling, and rarely do people leave voicemails anymore. Rather, people often communicate via texting.
However, texting presents a multitude of issues when it comes to communication within your team. First of all, texting can be hazardous for a business constantly operating machinery and driving. Secondly, texting is not clear. People can easily misinterpret a text, believing a message to be completely different from what the writer intended. Furthermore, emotional cues are often missed with texting, so how a team member feels about an issue can be lost.

A great alternative to both texting and calling is sending audio messages. Making a phone call can be time-consuming, and texting can be insufficiently descriptive. Audio messages, on the other hand, don’t have either of these problems. You can send a short audio clip explaining a situation or perspective; the recipient can then listen in their own time and receive both the information you wanted to convey and your feelings associated with it.

Audio messages are clear, concise, easy, and effective. Both the iPhone and Android phones have built-in audio messaging capabilities, but there are also many third-party applications available for sending audio messages.

2. Make Communally Shared Documents

One of the last things you want in your company’s operations is a no-show to a job. An excess of team members showing up to the same job is also a problem you want to avoid.
A simple way to bring clarity to tasks and responsibilities is having communally shared documents. A very common way through which you can achieve this is through Google Docs.
For instance, you can make a spreadsheet and a calendar outlining which team members have which particular tasks on the specific dates and times. Everyone will have access to these documents and can make updates to them should they need to do so. Through these shared documents come clarity and accountability, as well as ease of communication.

3. Get To Know Everyone the Old-Fashioned Way

Your business’s bottom line is important, but your employees are your best investment. If they feel known and valued, communication will be better, which will, in turn, lead to better performance and more profit. Thus, morale and success are both boosted — a win-win.

Set aside time to get to know your employees and show them they are valued. This could be a weekly or monthly event, perhaps as simple as a breakfast hour. This is also an opportunity for co-workers to connect with each other.

Consider making it enticing to be there by hosting a giveaway contest, and keep the gathering light and short. Something simple and consistent to show your employees that they matter will go a long way.

It’s Always About Communication

Communication, or lack thereof, will determine the strength, success, and longevity of your business. Implement these three communication tips to make your company a more thriving and successful workplace for everyone. For more helpful advice to grow your business, subscribe to the North American Sweeper Magazine today.