Teaching Your Crews To Handle Customer Complaints Better

Teaching Your Crews To Handle Customer Complaints Better

Giving your crews the skills they need to handle the public can be a straightforward process. You probably have certain expectations on how complaints should be taken care of. There is a common sense element to dealing with the public, but don’t be fooled into thinking that this is something that comes naturally to your […]

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What you need to know about diesel exhaust fluid (DEF)

What you need to know about diesel exhaust fluid (DEF)

Sweeper engines have gone through some big changes in the last ten years. And each change has brought additional costs, unfamiliar technology, and new maintenance requirements. One of those changes is the development of Tier 4 Final engines that require diesel exhaust fluid (DEF). What is Diesel Exhaust Fluid (DEF)? Diesel Exhaust Fluid is injected […]

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Arctic Weather Pushes Up Diesel Prices

Arctic Weather Pushes Up Diesel Prices

The arctic temperatures and snow storms that swept across much of the U.S. east coast and into the south is ramping up demand for home heating oil, which is made from the same petroleum distillate that diesel fuel is made from. As a result, prices for both diesel and heating oil could move higher in […]

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4 Invoicing Tips to  Sweep Your Customers Off Their Feet

4 Invoicing Tips to Sweep Your Customers Off Their Feet

Let’s face it. Nobody likes to receive bills, and your customers are no exception. But with some extra invoicing techniques, you can both highlight your company’s value and make the process of paying bills more convenient for your clients. 1. Tailor Your Invoices. The way you communicate can make all the difference. Provide customers with […]

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A New Year’s Checklist: Staying Competitive In 2018

A New Year’s Checklist: Staying Competitive In 2018

Happy New Year from NiteHawk! We hope you are ready to take on 2018 and make it your best year ever. This season is a great opportunity to reflect on your strengths and set new goals for improvement. We want to help you start off right by discussing some ways your company can develop and […]

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Ladybugs Parking Lot Sweeping Inc.

Ladybugs Parking Lot Sweeping Inc.

Don’t be confused by the adorable name, this is a sweeping company with real muscle behind them. They are owned in Louisiana by husband and wife team, Shelly and Darren. Family owned and operated since 2005, the duo purchased the business from a friend in hopes of making a better life for their two daughters. […]

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5 Ways To Upgrade Your Sweeping Company’s Image

5 Ways To Upgrade Your Sweeping Company’s Image

When you are in the sweeping industry it’s sometimes easier to let the status quo of your operations just squeak by year after year, without much change. It’s probably time to evaluate your company’s image. Is it time for a much-needed upgrade? Probably. When you have been in business for a number of years, how […]

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5 Questions to Ask When Shopping for Used Sweepers

5 Questions to Ask When Shopping for Used Sweepers

In today’s online world, contractors can search for used sweepers with a click of a button. And while locating the exact sweeper you want may not be a very time-consuming anymore, you still need to spend some time carefully examining the company you’re buying it from. Asking the right questions will make sure you’re doing […]

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Thoughts on a New Year

Thoughts on a New Year

As another year comes to a close, we at NiteHawk are reflecting on a great year and on our gratitude for the incredible people we meet and work with every day. Strengthening relationships within and outside your business is critical to running a good company, and it’s essential in overall job satisfaction! Let’s take a […]

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West Michigan Sweeper, An Interview with Mat Andrews

West Michigan Sweeper, An Interview with Mat Andrews

West Michigan’s premier and family owned sweeping company since 2003 is WMS. West Michigan Sweeper is owned by husband and wife team, Mat and Stephanie Andrews, who took over the company in 2014. They have continued a long standard of excellence in the Midwest through their top-notch sweeping business. Today we have a spotlight interview […]

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